Privacy and Data Protection Policy
At Horton Painting & Decorating, we are committed to protecting your privacy and ensuring the security of your personal data. This Privacy and Data Protection Policy explains how we collect, use, store, and safeguard your information when you visit our website or engage with our services.
1. Information We Collect
We may collect the following types of information:
- Personal details such as your name, email address, phone number, and address when you contact us or request a quote
- Details you provide when filling out forms or communicating with us
- Technical data including IP address, browser type, device information, and browsing activity via cookies and analytics tools
2. How We Use Your Information
Your data is used to:
- Respond to your enquiries and provide our services
- Process quotations and project details
- Improve our website and customer experience
- Send updates, newsletters, or promotional offers (if you have opted in)
- Comply with legal obligations
3. Data Protection and Security
We are dedicated to protecting your personal data against unauthorised access, loss, or theft. We implement appropriate technical and organisational measures, including secure storage, encryption, and access controls, to ensure your data is handled safely and responsibly.
4. Sharing Your Information
We do not sell or rent your personal information. We may share data with trusted third-party service providers who assist with website hosting, analytics, or communication, under strict confidentiality and data protection agreements.
5. Cookies and Tracking Technologies
Our website uses cookies to enhance functionality and user experience. You can manage your cookie preferences through your browser settings. Cookies help us analyse website usage to improve our services.
6. Your Rights and Data Control
You have rights regarding your personal data, including:
- Accessing the data we hold about you
- Correcting or updating inaccurate information
- Requesting the deletion of your data
- Withdrawing consent for marketing communications
To exercise these rights or if you have concerns about your data, please contact us at:
Horton Painting & Decorating
hello@hortonpaintinganddecorating.co.uk
7. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy or as required by law. When data is no longer needed, we securely delete it.
8. Changes to This Policy
We may update this Privacy and Data Protection Policy periodically to reflect changes in our practices or legal requirements. Any updates will be posted on this page.
9. Contact Us
If you have questions about our data protection practices or wish to exercise your rights, please contact us at:
Horton Painting & Decorating
hello@hortonpaintinganddecorating.co.uk